Frequently Asked Questions

BrightShield makes cybersecurity simple for small businesses. We give you complete protection — monitoring your systems, guiding your team, and keeping your data safe — all in one easy solution.

BrightShield is built for organizations that don’t have in-house cybersecurity experts or large IT teams. We specifically serve small businesses that face the same cyber threats as large enterprises but need a simpler, more accessible way to stay protected. If you want to strengthen your security but find it complex or overwhelming, BrightShield is for you. Our mission is to make cybersecurity simple, practical, and affordable for small businesses – so you can achieve strong security even with limited resources.

No. BrightShield is built to be simple and practical. We guide you through setup and fixes step-by-step, with no jargon. You don’t need to be a cybersecurity specialist. BrightShield’s recommendations are presented in clear, everyday language so that any small business owner or IT savvy person can follow them with confidence.

BrightShield covers monitoring, training, policies, incident response, and everyday security processes. We help you stay protected across your people, devices, apps, and vendors.

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BrightShield will provide you with clear alerts and step-by-step remediation guidance. You’ll always know what’s wrong, why it matters, and how to fix it.

No. BrightShield checks that essential protections like antivirus, firewalls, and encryption are in place, but we complement, not replace, those tools.

Yes. BrightShield delivers short, engaging security awareness training, plus practical nudges that help your team build lasting security habits.

BrightShield includes support for region-specific privacy laws including GDPR, CCPA and CPRA, Australian Privacy Act, New Zealand Privacy Act, and the UK GDPR. We’re continually expanding the privacy regulations we support. You can view the full list of current and upcoming privacy regulations BrightShield supports.

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Yes. BrightShield works with either Microsoft 365 or Google Workspace to monitor your cloud security settings, accounts, and email configuration.

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Most businesses use one platform, and BrightShield is designed to support it fully. If your organisation uses both, we can usually accommodate that. Just get in touch so we can tailor the setup to your environment.

Yes. BrightShield currently supports security checks for devices running Microsoft Windows and Apple macOS, helping you keep both types of computers secure.

Most small businesses are up and running within a few days. Because onboarding is hands-on and fully supported, we’ll guide you through every step — from connecting your systems to reviewing your first security checkup. You don’t need to prepare anything in advance; we’ll make it simple.

No. BrightShield will run checks, training, and compliance tracking automatically in the background, so you can “set it and forget it.”

Yes. BrightShield includes ready-to-use templates that you can easily adapt to match your business and culture.

Your data is handled with the same care and security we expect from ourselves. We follow industry best practices for data protection, including secure cloud storage, encryption, and strict access controls, to ensure your information stays private and protected at every stage.

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We also apply the same standards we help our clients achieve. Security isn’t just something we deliver; it’s how we operate every day.

No. BrightShield checks configuration and security settings, but we don’t read or store your content.

Each package covers your whole business, no matter how many offices or locations you have.

All BrightShield packages are priced per business, not per user or device. Our pricing scales in simple brackets so your costs stay predictable as your team grows. We’ll confirm the right bracket for your business during an initial call.

In the Grow plan, BrightShield helps you stay aligned with your local privacy law (e.g., the Australian Privacy Act, UK GDPR, or NZ Privacy Act).

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If your business operates in other countries, you can add our International Privacy Compliance add-on to access all international privacy regulations that BrightShield supports, so you’re covered no matter where you do business.

Start Plan: Essentials training — short, easy-to-follow lessons that cover the basics. This includes phishing, scams, passwords, multi-factor authentication, remote working, device security, and safe online browsing.

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Grow Plan: Comprehensive training — a wider library that goes deeper into everyday risks and team-wide responsibilities.

From day one, you’ll have our full attention. Your onboarding isn’t automated or self-serve - it’s guided, supported, and built around your business. We’ll walk you through each step together, helping you connect systems, understand your current security posture, and put the right protections in place straight away.

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You’ll have a dedicated BrightShield specialist to answer questions, explain what matters most, and make sure nothing slips through the cracks. We’ll check in regularly, provide clear next steps, and stay with you until you’re fully confident and secure.

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Our goal is to ensure you are fully supported and get the most value out of BrightShield as your cybersecurity partner.